This is an outdoor ice rink, and as such is susceptible to damage from extreme weather conditions. While we do our best to notify everyone as quickly as possible, we may have to close our event unexpectedly, especially if we have a heavy rainstorm and very gusty winds as public safety is our first concern. We will make every accommodation as best we can, but we may have to inconvenience those who have rented part of our facility for private events. Please keep this in mind when you are considering our venue for your private party.
BIG CHILL and its affiliated businesses are not responsible for any lost or stolen items.
BIG CHILL reserves the right to refuse admission to anyone. BIG CHILL also reserves the right to remove anyone who is being disruptive and/or causing harm to people or property at the facility.
Please do not harass or mistreat any of the BIG CHILL Event Staff. If there is a disagreement or customer dissatisfaction, please reach out to a Manager or one of the Owners.
Pets are allowed at the BIG CHILL. Dogs must be kept on a leash and you must clean up after your pet.
Please ice skate at your own risk.
All participants using the BIG CHILL are required to have a Release of Liability Waiver signed and on file with us before ice skating.
All participants must wear a wristband to ice skate.
Rental skates and helmets must be returned to the front counter after use. Please do not leave them outside the rink, underneath tables or in the common area.
Please notify staff or the owners immediately in the event of an accident.
No skateboarding, biking, scooting, or roller-blading inside the BIG CHILL at any time.
Smoking of any kind is not permitted in or around the facility.
Alcohol is not permitted at the BIG CHILL.
Please use the garbage receptacles both inside the Ice Lodge and outside around the rink.
Please walk, don't run.
Please DO NOT wear skates outside the rubber matted areas.
Please DO NOT climb on the tables and chairs.
The BIG CHILL is a friendly and safe place for everyone to enjoy, so please be respectful of others.